„VitalOase" spa etiquette

Relaxation and wellbeing are priorities in our spa and "Zeitlos" beauty salon so we kindly request that you switch off your mobile phones.

Bookings and recommendations

To avoid disappointment, we recommend booking your treatments in good time advance. Our spa team would be delighted to assist you with planning your personal treatment programme. We would also be grateful if you could let us know before as well as during a treatment whether you have any special requirements. This will enable us to meet your specific needs and achieve great results.

Your health is of utmost importance to us

When you make an appointment, please tell us about any allergies, injuries or medical conditions you may have to help us ensure that you benefit fully from your treatment.

Dress code

Please make yourself comfortable in our spa, and wear a bathrobe to your treatments. Bathrobe, towels and slippers are provided in the wellness basket in your room.

Late arrival and cancellation

Out of consideration for guests who have booked treatments after yours, we will have to curtail your treatment in the event of late arrival. The full treatment charge will still have to be covered by you. Treatments cancelled at least 7 hours prior to your appointment are free of charge. A 100% charge will be incurred for any treatment not cancelled at least 7 hours prior to your scheduled appointment.