General information
Check-in and Check-out
Our rooms/suites are available by no later than 15.00. On departure day, you may remain in your room or suite until 10:30. Please do not forget to return your room cards at the reception desk. You are welcome to settle your bill on the evening before you leave, if you prefer.
Payment
The rooms you have booked will be guaranteed once we have received your deposit. You are welcome to pay your room bill in cash, with your EC-Card or credit card. Credit cards: We accept EC-Card, VISA, Eurocard/Mastercard, Diners Club, AMEX for the payment of your hotel bill.
Cancellations
Delayed arrival or premature departure is handled in accordance with Austrian Hotel Contracting Conditions (ÖHVB).
Cancellation Payment Conditions:
50 to 29 days prior to arrival: 15 %
28 to 22 days prior to arrival: 30%
21 to 15 days prior to arrival: 40 %
14 to 6 days prior to arrival: 60%
5 to 1 day/s prior to arrival: 75 %
No-show: 100 %
We strongly recommend a holiday cancellation insurance through Europäische Reiseversicherung, which can be conveniently booked HERE. (NEW: Hotel Cancellation Plus as well as Hotel Cancellation Premium policies also include financial damages incurred by guests for mountain rescue or helicopter rescue services).
Reception
Our reception team is happy to assist you from about 7.30 to 22.00.
Pets
Pets can only be brought by prior arrangement. Only available in some of the Kupfnerberg rooms and in the Alpenzauber suite (15€ per day, no food provided); no access to restaurant or the wellness area permitted.
Smoking
We would like to inform you that we are a non-smoking hotel. We do, however, offer a cosy smoker's terrace and each room/suite features a terrace or balcony.
Night entry
Your room cards unlock the night entrance after 23.00 (located at the ground-floor staircase).
Children
Baby monitors are available at the reception. Children's playroom – Fun and games for kids big and small in our playroom as well as the Teen Lounge (no supervision provided)!
Spa robes, bath towels and face towels
Spa robes are available in your room for you to borrow at no charge. Bath and face towels are also provided in all rooms and suites. Bath towels for the pool and sauna can be found in the wellness basket located in your room. We ask you to bring your used bath towels back to your room where we will pick them up and change them.
Table booking
During your stay, a table will be reserved for you for both breakfast and dinner. For the afternoon buffet, you may choose any open table in the lounge or restaurant. Please choose tables that have not already been set for dinner. Please note that, though we try our best, we will not always be able to meet your specific table requests.
Gala menu
We always look forward to starting the week with a beautiful gala menu on Sunday. Please dress appropriate to the occasion to give this evening its special ambience.
Drinks
Drinks are not included (except for breakfast drinks) – these will be billed to your room. Please be sure to double-check your beverage bill and confirm its accuracy with your signature.
Parking
The hotel's private car park is available to guests free of charge.
Umbrellas and ponchos
Rain utensils can be borrowed or purchased at the reception desk.
Flowers
We are happy to take your flower order at reception.
Newspapers
At reception you will find daily, regional newspapers. If you notify us in advance of your stay, we can also order practically any newspaper you desire.